Service Advisor

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Website Patriot-Freightliner

TITLE:                                  Service Advisor

REPORTS TO:                Service Manager

POSITION INFORMATION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional required services to customers.

HOURS:                         Monday – Friday

DUTIES AND RESPONSIBILITIES:

  • Greet customers in a timely, friendly manner.
  • Schedule appointments using dealership approved forms.
  • Obtain correct contact information of customer and company.
  • Obtain customer signature on repair order/contact sheet.
  • Indicate on the RO the exact customer complaint, not necessarily the repair instructions. Let the foreman and the tech determine the correct repair procedure, not the customer.
  • Determine if repairs are covered under warranty, seek assistance from Warranty Department as needed.
  • Issue Purchase Orders to vendors. Receive and match vendor invoices to the Purchase Orders.
  • Check customer credit status with the business department.
  • Obtain customer vehicle data.
  • Handle telephone inquiries regarding work in progress and appointments. Ensure that at least (1) Service Advisor is at his/her work station at all times. Answer telephone calls as quickly and efficiently as possible.
  • Advise customers on the care of their trucks and the value of maintaining their vehicles in accordance with the manufacturer’s specifications, using maintenance menus.
  • Provide estimates for parts and labor when requested. Have customer sign estimate when authorization is given. (e-mail, fax etc.)
  • If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
  • Process and close RO’s in a timely manner.
  • Call customers for PO’s when applicable.
  • Ensure that necessary documents are accounted for.
  • Handle routine customer concerns.
  • Keep a neat and clean write up area.

QUALIFICATIONS:

Ability to read and comprehend instructions and information.  Two years of experience in a repair facility setting.  General knowledge of vehicle maintenance operations.  Sales experience preferred.  Computer skills required.  Excellent oral and written communication skills.  Good telephone habits.  Legible handwriting.

WORKING CONDITIONS:

The Service Advisor works in the reception area and in the service facility.  He/she may be exposed to noise, vibration, dust, exhaust fumes and other hazardous and non-hazardous materials.  Works with service customers for most of the shift.  The Service Advisor will be required to wear a dealership uniform.  May be asked to “cover” a different shift due to other employees vacation, sick leave etc.

To apply for this job please visit the following URL: https://www.mctrucks.com/employment#1475780207229-60daf503-9a41 →

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